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Avoiding Malpractice Tips

Client Relationships

Apr 1, 2013 | Avoiding Malpractice Tip

Client Relationships

    The bad news: Errors and omissions in practice are common.
    The good news: Many can be easily prevented.

Taking the necessary steps to manage your malpractice risk is extremely important. And here are a few risk-reduction tips to practice by.

  • ADVISE clients of your policy regarding records retention and under what circumstances the records will be released.
  • BE CLEAR with your client under what circumstances a relationship will be terminated (i.e. a certain amount of no shows, nonpayment, etc.) and your process for doing so.
  • DOCUMENT all no-shows, canceled appointments and terminated or incomplete sessions in your client’s records.
  • KNOWLEDGE IS KEY when it comes to your state’s reporting requirements. Be sure to always start your client relationships with clear expectations regarding abuse reporting obligations.
  • NEVER admit liability, accept responsibility or offer to pay for a client’s expenses without first consulting with your professional liability insurance claim department.
  • REPORT any letters received from a regulatory board regarding your professional services to your professional liability insurance administrator immediately upon receipt and before preparing a response.

Social Work is a rewarding career that demands personal commitment. But helping others can put you at risk of being sued by someone dissatisfied with an outcome. NASW Assurance Services works to ensure that our valued NASW members are properly protected and equipped with the knowledge and resources needed to maintain a high standard of client care.

Published April 2013

Avoiding Malpractice Tips

Avoiding Malpractice Tips

Monthly advice and information to help you manage risk. See list of past articles.

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COVID-19 Notice

NASW Risk Retention Group (NASW RRG) shares information based on our helpline inquiries, corresponding claims history, and an understanding of a varying nationwide professional state regulatory environment.

Due to COVID-19, many states have implemented or waived specific regulations; it is the individual professional's responsibility to research, implement, and monitor those regulations; and apply our risk management content as a consideration in your practice environment. Do not interpret this risk management material as any means to alter professional training, standards, nor any ethics information provided by your professional association.

Please understand, the NASW RRG makes no representations or warranties other than those stated to our current policyholders in the insurance policy contract. Please contact us if you have further questions.